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RebootDoctor

Mike Chen

Lead Technician at RebootDoctor ยท CompTIA A+ Certified

Mike Chen is the Lead Technician at RebootDoctor, where he runs remote PC diagnostics and writes the technical guides on this blog. Over 10 years in remote computer repair and IT support โ€” covering Windows troubleshooting, malware removal, blue screen diagnostics, driver conflicts, and hardware-level fixes.

He's personally handled over 2,400 remote diagnoses to date, with a single-session fix rate of roughly 85% on common issues like "computer won't turn on," BSOD crashes, sudden slowdowns, and malware popups. The other 15% โ€” failing motherboards, swollen batteries, dying SSDs โ€” he triages remotely and walks customers through the local-repair decision so they don't get upsold on parts they don't need.

Mike writes every published article on this blog. The guides are based on the same diagnostic flow he uses live on customer screen-share sessions โ€” not generic checklists pulled from elsewhere on the web. If you've read something here that helped, that's the same process he'd walk you through on a paid session.

Certifications

  • CompTIA A+ โ€” hardware and software fundamentals

Areas of Expertise

  • Windows 10/11 troubleshooting and recovery
  • Malware, adware, and PUP removal
  • BSOD crash dump analysis (BlueScreenView, WinDbg basics)
  • Driver conflict diagnosis and rollback
  • Thermal issues, fan cleaning, and repasting
  • Power supply and hardware failure triage
  • Remote screen-share diagnostic methodology

Published Guides on RebootDoctor

All articles below are written and technically reviewed by Mike Chen.