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RebootDoctor

Terms of Service

Effective date: May 23, 2026 · Last updated: May 23, 2026

These Terms of Service ("Terms") govern your use of the RebootDoctor.com website and the remote computer repair, IT support, and digital product services provided by Idle Account LLC, a Colorado limited liability company located at 2000 S. Colorado Blvd. BLDG 1-2000-#9, Denver, CO 80222 ("RebootDoctor," "we," "us," "our"). By using our website or purchasing any service, you accept these Terms. If you do not agree, do not use our services.

1. Description of Services

RebootDoctor provides remote computer repair services delivered via secure 256-bit AES-encrypted screen-share sessions. Services include but are not limited to: PC speed optimization, junk file and disk cleanup, virus and malware removal, blue screen (BSOD) diagnosis and repair, network and WiFi troubleshooting, data recovery and backup setup, clean Windows installation, and sale of genuine Microsoft Windows activation keys. Specific service descriptions, prices, and inclusions are listed on the corresponding product pages.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase services. By using our services, you represent that you meet this requirement. For minors, a parent or legal guardian must initiate the service request.

3. Service Process and Your Responsibilities

You will be required to:

  • Install a small, signed remote-access software tool we provide.
  • Grant our technician a one-time session code to connect to your computer.
  • Remain present during the session — you can pause or end it at any time.
  • Provide accurate information about the problem you are experiencing.
  • Take responsibility for backing up your own data prior to the session. We may assist with backup setup but do not warrant against pre-existing data loss.

4. Pricing and Payment

  • All prices are listed in U.S. Dollars (USD) and are exclusive of any applicable sales tax, VAT, or similar taxes you may owe in your jurisdiction.
  • Service fees are due at the end of the session, only after the reported issue has been resolved. Digital products (Windows activation keys) require payment before delivery.
  • Accepted payment methods are confirmed at the end of each session and processed by PCI-DSS-compliant third-party providers. We do not store full credit card numbers on our systems.
  • Promotional pricing on product pages may differ from the listed regular price; the price shown at the time of purchase is the price you pay.

5. No-Fix, No-Charge Guarantee

If we are unable to resolve the specific issue you described at the start of the session, you pay nothing — no diagnostic fee, no partial charge. This guarantee is limited to the originally-reported issue. If new or unrelated problems are discovered during the session, those are scoped separately.

The guarantee does not apply if:

  • The issue is caused by failing hardware that requires physical replacement (we will diagnose and tell you what to replace).
  • You terminate the session before we have completed our diagnostic process.
  • The problem is outside our service scope (e.g., we cannot recover data from a physically destroyed drive).

6. 30-Day Satisfaction Guarantee and Refunds

Every paid repair service includes a 30-day satisfaction guarantee. If the same issue recurs within 30 days, we will re-diagnose and re-fix at no additional charge. See our separate Refund Policy for full details. Windows activation keys are non-refundable once delivered (except where the key is proven defective).

7. Intellectual Property

All content on the RebootDoctor.com website — including text, graphics, code, logos, images, and the RebootDoctor brand — is the property of Idle Account LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. You may share short excerpts with proper attribution and a link to the source page.

8. Acceptable Use

You agree not to use our services to:

  • Violate any law, including export control or sanctions laws.
  • Attempt unauthorized access to our systems or other customers' sessions.
  • Reverse-engineer, scrape, or otherwise extract content beyond fair-use limits.
  • Submit fraudulent payment or impersonate another person.
  • Request assistance with activities that violate the terms of any third-party software (e.g., piracy of paid software).

We reserve the right to refuse service at our sole discretion.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
  • We are not liable for any pre-existing hardware failures, latent software defects, malware that was present before our session, or data loss caused by faulty storage devices.
  • Our total cumulative liability for any claim arising from your use of our services is limited to the amount you actually paid us for the specific service giving rise to the claim.
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold Idle Account LLC, its officers, employees, and contractors harmless from any third-party claims, damages, or expenses (including reasonable attorney fees) arising from your violation of these Terms, your misuse of our services, or your infringement of any third party's rights.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-law principles. Any dispute arising from or related to these Terms or your use of our services shall be resolved in the state or federal courts located in Denver County, Colorado, and you consent to the personal jurisdiction of those courts.

Before initiating any formal legal action, you agree to first attempt to resolve the dispute by emailing us at support@rebootdoctor.com with a clear description of the issue and your desired resolution. We will respond in good faith within 30 days.

12. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be construed to most nearly reflect the original intent.

13. Modifications to These Terms

We may update these Terms from time to time. The "Effective date" at the top reflects the latest revision. For material changes, we will notify customers with active service relationships via email at least 30 days before the change takes effect. Continued use of our services after a change constitutes acceptance.

14. Contact

Questions about these Terms or to initiate a dispute resolution:

  • Email: support@rebootdoctor.com
  • WhatsApp: +86 139 2598 6399
  • Postal mail: Idle Account LLC, 2000 S. Colorado Blvd. BLDG 1-2000-#9, Denver, CO 80222, United States