Frequently Asked Questions
Everything you need to know before booking a remote repair.
Is it safe to let someone remote into my computer? ▼
Absolutely. We use 256-bit AES-encrypted remote access software. You see everything in real time and can disconnect instantly.
How does remote repair work? ▼
Message us on WhatsApp, we send a secure link, you connect, and our technician diagnoses and fixes your issue while you watch. Setup takes under 2 minutes.
What if you can't fix my issue? ▼
You pay nothing. Our no-fix, no-charge guarantee is absolute. No diagnostic fees, no partial charges.
How long does a typical repair take? ▼
Most issues are resolved in under 30 minutes. Complex problems like data recovery may take 1-2 hours.
Do you support Windows and Mac? ▼
We primarily support Windows 10/11. For Mac issues, contact us — we can help with many common problems.
Do you offer support outside of Denver? ▼
Yes — we serve customers worldwide. Remote support means geography doesn't limit who we can help.
What payment methods do you accept? ▼
We accept all major credit cards and digital wallets via Stripe. Payment is only collected after the issue is resolved.
Do I need to install anything? ▼
A small, secure remote access tool. One click, no account needed. The tool can be removed after the session.