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RebootDoctor

Refund Policy

Effective date: May 23, 2026 · Last updated: May 23, 2026

We stand behind every remote repair we perform. This Refund Policy explains our two main guarantees — the no-fix-no-charge policy and the 30-day satisfaction guarantee — plus how to request a refund and what doesn't qualify. This policy applies to all services provided by RebootDoctor.com, operated by Idle Account LLC ("we," "us," "our").

1. No-Fix, No-Charge Guarantee

If we cannot resolve the specific technical issue you reported at the start of a remote session, you pay absolutely nothing. This is not a partial refund or a credit — it's a no-charge policy. There are no diagnostic fees, no consultation fees, and no minimum service charges.

This guarantee applies when the unresolved problem falls within the scope of services we offer (Windows software, common drivers, malware, network configuration, etc.). It does not apply when:

  • The root cause is physical hardware failure that requires component replacement (we'll diagnose and tell you exactly what to replace).
  • The problem is outside our service scope (e.g., recovering data from a physically destroyed drive, BIOS chip replacement, motherboard component-level repair).
  • You terminate the session before our diagnostic process is complete.
  • The issue was caused by intentional actions taken after our session ended.

2. 30-Day Satisfaction Guarantee

After a paid repair, we guarantee our work for 30 days from the date of service. If the exact same problem returns within 30 days, contact us and we will re-diagnose and re-fix at no additional charge — same technician where possible, same priority level.

The 30-day guarantee does not extend to:

  • New, unrelated problems that develop after the original fix.
  • Hardware failures that happen after the session (e.g., a hard drive that physically dies a week later).
  • Re-infections caused by the user revisiting unsafe sites, re-installing unsafe software, or disabling protection we set up.

3. Full Refund Eligibility

In addition to the no-fix-no-charge and 30-day guarantees, you may be eligible for a full refund of money you've already paid in the following circumstances:

  • We are unable to deliver the agreed service due to circumstances on our end (e.g., technician availability).
  • The service delivered materially differed from what was described on the product page, and we cannot remedy the difference in a single follow-up session.
  • You contacted us within 30 days of a session you believe should have qualified for the no-fix-no-charge guarantee but you were charged anyway, and we agree upon review.
  • Duplicate or accidental charges.

Approved refunds are processed back to the original payment method within 5-10 business days. The exact timing depends on your payment provider.

4. Digital Products (Windows Activation Keys)

Windows activation keys are non-refundable once delivered to your email, because the key cannot be "returned" — it can be used immediately upon delivery and we have no way to revoke or recover it.

Exceptions:

  • Defective key: if the key fails to activate Windows on a system that meets Microsoft's edition requirements (Home/Pro/Enterprise/etc.), we will replace it free of charge or refund in full. You must report the issue within 14 days of delivery.
  • Wrong edition delivered: if we sent the wrong Windows edition (e.g., Home instead of Pro), we will replace at no charge.
  • Order error before delivery: if you change your mind and notify us before we have sent the key, we will cancel and refund 100%.

5. How to Request a Refund or Re-Fix

Email us at support@rebootdoctor.com with the following:

  • The email address used at time of purchase, or your WhatsApp number.
  • Approximate date of service.
  • Description of the issue you experienced and what you'd like us to do (refund or re-fix).
  • If applicable, your transaction ID from PayPal or your payment provider.

You can also message us directly on WhatsApp at +86 139 2598 6399 — typical response within 5 minutes.

We acknowledge all refund requests within 24 hours and provide a final decision within 5 business days. Most refunds are approved within hours.

6. Chargebacks and Disputes

We ask that you contact us first before filing a chargeback with your payment provider. We resolve nearly all legitimate complaints within 24-48 hours via direct communication. Filing a chargeback without first attempting direct resolution may result in our refusing to provide future services to you. We will provide evidence of services rendered (session logs, communication history) to your payment provider in response to any chargeback.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective date" at the top reflects the latest revision. The policy in force at the time of your purchase applies to that purchase, not later revisions.

8. Contact

  • Email: support@rebootdoctor.com
  • WhatsApp: +86 139 2598 6399 (24/7)
  • Postal mail: Idle Account LLC, 2000 S. Colorado Blvd. BLDG 1-2000-#9, Denver, CO 80222, United States