Data Recovery & Backup Guides

The most important rule of data recovery is to stop writing to a drive as soon as you notice files are missing. On a traditional hard drive, deleted data usually stays in place until new data overwrites it, so installing recovery software onto the same drive, or simply carrying on working, can destroy exactly what you are trying to save. SSDs behave differently because of TRIM, which clears deleted blocks in the background and makes recovery much less likely. That is why a working backup matters more than any recovery tool.

The guides here cover both sides. One explains how to set up backups that actually protect you, using File History, a system image and a copy kept somewhere other than the PC. The other shows how to move your system to a new drive safely by cloning it. When a drive starts clicking, disappearing or responding very slowly, copy your important files off it first and troubleshoot afterwards.

If files are already gone or the drive is failing, a technician can attempt recovery remotely and set up a backup routine so it does not happen again.