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WiFi & Network Troubleshooting Guides

Network problems are frustrating because the symptom rarely names the cause. "Connected, no internet" can be a DNS problem, an IP address conflict or the router; a missing WiFi option is usually a driver or adapter issue; and a connection that is slow on only one computer points at that PC rather than your provider. Windows adds layers of its own: power management that switches the adapter off, VPN software that changes routes, and network settings that stay broken across restarts.

The guides in this section start by working out where the fault is: the PC, the router or the line. They then cover the fixes in a safe order: restarting the right services, updating or reinstalling the adapter driver, changing DNS servers, resetting the TCP/IP stack and, as a last step, a full network reset.

If the connection still drops or the adapter keeps disappearing, a technician can diagnose it remotely, as long as the PC can get online by cable, phone hotspot or another network.

All 9 guides in this topic

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